Terms and Agreement

1. Terms

 

This Agreement will begin on (the day you register) and continue for 3 or 6 months minimum.  

 

If you choose to cancel after your purchased program is complete, I agree to provide Coach Jay a 30 day written notice at Jay@CharacterSportsKY.com to cancel any future recurring payment after the contract is complete. If you do not follow our terms, you will be automatically enrolled into the same agreement for the next 3 to 6 months (no exceptions)

 

By registering for the program, you agree to the “terms and conditions” below, the player expectations and the parent expectations that clearly states Character Sports refund, cancellation details and early termination policy.

 

2. Player Expectations

• I agree to be a positive player who is coachable.

• I agree to bring my journal to EVERY session to document my progress.

• I agree to work hard in every session, I’m here to develop and reach my goals as a player.

• I agree to complete each homework task that Coach assigns me in a timely manner.

• I agree to be accountable to Coach Jay’s program and not make excuses.

• I agree to bring a full water-jug and the proper equipment to each session.

• I agree to work hard and achieve my personal goals that Coach and I set.

• I agree to be committed every week and dedicate time to work on my own away from our sessions

• I agree that I can communicate with Coach daily about my progress.

• I agree to fill out my personalized quarterly progress reports (so I can track my progress as a player).

• I agree to put in the work needed to become a better player. My results are my responsibility.

• I agree to be a positive player when I make mistakes at the sessions.

 

3. Parent Expectations/Terms

• Once we become a member, all communication is done through our app (that you receive access to once you enroll your child)

• We have a very clear no refund policy. All sales are final once you enroll into our program.

• If you (as a parent) have questions during the week, you can ask questions inside of our app 24/7 and will receive a response within 12 hours (Monday-Friday)

• Coach Jay doesn’t reply or respond to emails or text messages during the week. If you need to have a 1-on-1 call, you can schedule a 10 minute call with Coach Jay through the app

• If practice is canceled due to weather/unavailability, Coach Jay will notify the PLAYERS and PARENTS through the app. We will attempt to reschedule the training session. Practice updates/cancellations are only communicated through the app. We do not text/call/email during the week.

• I agree to bring my child to our scheduled weekly session 10 minutes early to warm up and stretch

• I understand that if we are late to the session we will forfeit the time (all sessions last 60 minutes)

• I agree with Coach Jay’s reschedule policy, meaning if you miss that session - we don’t offer a private 1-1 makeup session. If you submit a form the week of our session stating your child can’t make it to our assigned session - we WILL allow you to come train on an alternative day/time within our current schedule.

• I understand that my child has 24/7 access to Coach Jay inside the members area to ask him any questions and receive daily mentorship throughout the week. 

• As a parent, if I have questions, I understand that I can ask questions anytime through the app. That is our only method of communication. Again, we don’t text or email throughout the week - we communicate through our app OR you can set up a 1-on-1 call with Coach Jay through the app.

• I understand that during the sessions, I will not pressure my child or yell from the sidelines. We train in a “non-pressured” environment.

• I understand that Coach Jay will decide the “rain-out’s” or rescheduled sessions due to weather. He will always check conditions before the sessions and will communicate via the app if there is a cancellation. If the weather forces us to not train, we will attempt to reschedule. We will always have our training session each week. Your child is responsible for training on their own on the days where weather becomes an issue. It will be well communicated IF we don’t have an in-person training session. The PLAYER and YOU (the parent will receive a notification via email that day BEFORE the session stating the cancellation)

• I understand how to communicate with Coach Jay (and set up a 10 minute scheduled call if and when there are conflicts/vacations in advance) so we can better prepare for our sessions.

• I understand that if we are “out of town” or “on holidays” that we are still a member of the program. Please communicate with Jay when you are going out of town so we can plan accordingly. 

• I understand that every 90 days Coach Jay will be gone for 1 week (and your child will complete the quarterly progress reports on the “off weeks”) This is included with our program.

• I understand that we will complete 10 session within the 3 month agreement or 22 sessions within the 6 month agreement Plus the quarterly reports (these are done when Coach Jay is gone during the 4 weeks out of the year) 

• Missed sessions do NOT roll over into the following year/term for any reason. 

• I understand that Character Sports’ billing process is an automatic electronic funds transfer (if you choose the split payment option meaning that half of the funds are collected on the first payment and the second half are collected 30 days later)

• I understand that if I have a “failed credit/debit card payment” I will need to register with a new credit or debit card within 12 hours of the failed payment. Sessions will pause until the payment is collected.

• We offer 2 options for payment. 1) Pay in full at a Discount or 2) monthly payments. All sales are final. If you enroll and don’t use the sessions - there are no make-up sessions for missed sessions. 

• We offer a THREE and SIX month plan. If you want to CANCEL your membership, please notify us 30 days BEFORE the end of our agreement. By doing so, we will cancel the account. If not, you are auto-renewed into the next training term automatically. You can notify us in writing at Jay@CharacterSportsKY.com at least 30 days before our final session and we will turn off the membership. 

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Our Terms and Conditions apply to any training program offered by Character Sports. By scheduling any session, you are agreeing to the following terms and conditions of our company:

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SOCIAL MEDIA RELEASE POLICY

“I, the undersigned, do hereby grant permission to Character Sports to post my and/ or my child’s story, photo, videos, hereinafter referred to as “Materials,” taken by Character Sports during sessions or that I submit to and for the Character Sports website, Instagram, TikTok and Facebook accounts.

I hereby release you, your representative, employees, managers, members, officers, parent companies, subsidiaries, and directors, from all claims and demands arising out of or in connection with any use of said “Materials”, including, without limitation, all claims for invasion of privacy, infringement of my right of publicity, defamation and any other personal and/or property rights”.

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HEALTH AND WELLNESS POLICY

“I have enrolled in the personalized health and fitness program offered through Character Sports.

I recognize that the program may involve strenuous physical activity including, but not limited to, muscle strength and endurance training, cardiovascular conditioning and training, and other various fitness activities.

I hereby affirm that my child is in good physical condition and does not suffer from any known disability or condition which would prevent or limit my participation in this exercise program. I acknowledge my enrollment and participation in Character Sports training.

“I fully understand that my child may injure themself as a result of my enrollment and participation in this program and I hereby Release and Forever Discharge Character Sports and its agents, employees, representatives, affiliates, successors, or assigns, from any and all liability now or in the future for any conditions, injuries, sickness, losses, expenses or damages that I may obtain or incur. These conditions may include, but are not limited to, heart attacks, muscle strains, muscle pulls, muscle tears, broken bones, shin splints, heat prostration, injuries to knees, injuries to back, injuries to foot, or any other soreness that I may incur, including death.”

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INJURY POLICY

If injury occurs and a player is unable to participate in the training sessions, the recurring payments will continue until the last day of the Training Agreement. 

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MISSED SESSION POLICY

If you miss a session without notice, you will forfeit the session. We respectfully request at least 48 hours advance notice for all rescheduling/cancellations. If there is another session that same week, we will attempt to fit you in with that group.

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RAINOUT POLICY

If the fields are too wet or if there is significant rain during the morning or evening of our scheduled session, the session may be rescheduled upon Character Sports  staff decision. Character Sports  staff will check to ensure the field is safe before every session. If the field is playable, we will resume the session. Parents do not determine if the session is canceled. If a parent decides not to attend a session that has been deemed “playable”, then that session will count as a cancellation of less than 48 hours and will not be eligible for makeup.

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PAYMENT POLICY

By signing to our Regular Training Agreement, you agree with the contract that you can commit to the entire training period. You have the option of paying in full or paying monthly with our automated system that charges your credit/ debit card every 30 days. If your credit card fails, our system will prompt you to replace your card within a 24-hour period.

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REFUND POLICY

Due to the demand for our programs, we do not offer refunds for ANY case for any program, including private training, small group training, camps, clinics or any program that is added to our Training Page.

Once a player reserves a training spot, we hold the spot for the player for the specific program.

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EARLY TERMINATION POLICY

You can opt out of and cancel your contract anytime by providing written notice of intent to cancel to Jay@CharacterSportsKY.com and will incur an early termination fee of 25% of the remaining contract. Paying this fee will cancel any upcoming payment and once the fee is paid, all sessions will come to a close.

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END OF CONTRACT & RENEWAL POLICY

If you would like to STOP training after our contract is complete, simply email us at Jay@CharacterSportsKY.com to let Coach Jay know that you will be discontinuing in the program. This email must be sent 15 days before the end of the agreement. If you do not communicate with Jay by the Notice Date, you agree to continue in the program beyond the Agreement (meaning we hold your spot in the program) and the Agreement will auto renew for the same agreement.

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By becoming a customer of Character Sports, I agree to the terms on this website. I have signed a contract stating that I have reviewed this page in depth and agree to Character Sports Terms and Conditions.